Data Deletion Instructions

1. Overview

This page explains how to delete your data from RASSEL (راسل), including any data RASSEL received from Meta through the WhatsApp Business Platform. RASSEL is operated by Gita Online Agency For Travel and Tourism (وكالة جيتا أونلاين للسفر والسياحة), CR / National no. 7054277814, 6075 Taj Alasfahani St., Al Iskan District, Madinah 42317, Saudi Arabia. It is the data deletion instructions page referred to in our Privacy Policy.

2. What can be deleted

• Your user account and sign-in details.
• Your workspace and everything in it: contacts, conversations, messages, attachments, notes, templates, campaigns and settings.
• WhatsApp channel data received from Meta: business account identifiers, phone number details, access credentials, messages and their status notifications.
• AI knowledge sources you uploaded.

3. If you own a RASSEL workspace

1. Delete individual records yourself: sign in, open the contact or conversation and delete it. Deleted items are removed from the workspace.

2. Disconnect WhatsApp: go to Settings → Channels and remove the WhatsApp channel. We stop receiving data for that number and delete its stored access credentials. You can also remove RASSEL's access from Meta Business Settings.

3. Delete the whole workspace: send an email to [email protected] from the account owner's email address with the subject "Data deletion request" and the workspace name. We may ask you to confirm the request to protect your account.

4. If you messaged a business that uses RASSEL

The business you contacted controls your conversation data. Please ask that business to delete it. You can also email us at [email protected] with your WhatsApp number and the name of the business; we will forward the request to the business or carry it out where we are able to.

5. If you signed in with Facebook or Meta

If you connected RASSEL using a Facebook or Meta account, you can remove it from your Facebook settings: Settings & privacy → Settings → Apps and websites (or Business integrations), select RASSEL and choose Remove. Then send us a deletion request as described above so that we also delete the data already stored.

6. Timeline and confirmation

• We confirm that we received your request within 3 business days.
• We complete the deletion within 30 days and confirm it to you by email.
• Copies in backups are overwritten as part of the normal backup cycle and are not used in the meantime.

7. What we may keep

We keep only what the law requires, for the period it requires, such as tax invoices and payment records under Saudi tax and commercial law, and security logs needed to investigate abuse. This data is not used for any other purpose and is deleted when the legal period ends.

8. Contact

Email: [email protected]

Phone: +966549582272

Address: 6075 Taj Alasfahani St., Al Iskan District, Madinah 42317, Saudi Arabia